Net Promoter Score (NPS)

We recently posted a short survey for administrators in QuickSchools in order to get a sense of how we’re doing, as well as to collect feedback on future improvements. The survey was simply to answer the question “How likely are you to recommend QuickSchools to a friend or colleague?”:

This type of survey is typically called a “Net Promoter Score” or NPS. And in the Software-as-a-Service (SaaS) business, companies strive for a score above 40. And it looks like we fared pretty well this time around:

As you can see, we are not without faults (with 16 detractors). We will be following up with the feedback given in order to improve our score moving forward. We’d like to take this opportunity to thank all the administrators who participated. We’ll conduct a separate survey for teachers later this year, and we’ll hopefully be able to run this survey yearly in order to gauge our progress over time.

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