We’ve been asked many times on whether we have online help files or documentation on how to use QuickSchools. The fact is, we don’t. And here are some reasons why.
The first reason is our philosophy for simplicity. And many of our users agree that our system is very intuitive and easy to use. Extraneous features are hidden from the users, and users only see what they need to see. And if systems are easy to use from the get-go, then hopefully, there will be no need for help files and documentation.
The second reason is the nature of our constantly evolving software. With new features and enhancements being released every few weeks, we want to minimize effort on documentation, so that we can focus on providing users with the best software to manage their school; one that easy to use, and does not require a manual to use and understand.
But we do understand that there are always difficulties that users face using any system. And so to mitigate these, we provide all our users with live chat support, whether you’re an administrator, teacher, or a parent using an online portal for the first time. The live chat feature actually serves 2 purposes. It is primarily a support tool for users to overcome any problems they face while using QuickSchools. But, it also serves as a feedback tool, in that our technical personnel will relay the problems you face to our engineers, so that the system can be improved further in future releases. So if there is something that is unintuitive in the system, let us know, and we’ll try our best to get it right the second time around.
For those of you who want to see QuickSchools in action, without signing up for a free trial, we’ve started putting together some videos on youtube. You can check those out on http://www.youtube.com/quickschools.
Updated April 29, 2013:
We now have Online Manuals available here:
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[…] approach to Live Chat 22 07 2010 I recently wrote on the QuickSchools Blog on why QuickSchools doesn’t really have online help files, manuals or documentations. And it’s something we get asked about a lot. And to mitigate this, QuickSchools offers live chat […]