Together with our upcoming HTML5 release, we will be introducing more and more real-time features into QuickSchools. The web is getting social, and we need these real-time features in order to make social features work.
This is where a service called Firebase comes in. They offer a fantastic service that allows developers like us to have access to a secure & scalable real-time backend. But before we roll it out in our main QuickSchools product, we tried it out in our internal Zendesk customer service portal. Like many customer-service oriented companies, we use Zendesk internally to manage customer tickets.