Every now and again, when you send out a Parent Portal invitation, the email gets filtered out by the Spam filters on the receiving mail server. In many cases, you’ll still see the invitations in the Spam folders (so be sure to check that first). However in some instances, the emails are completely removed by the mail server and do not even get to the inbox or the Spam folder. In such an event, you have 2 options:
Option 1: Report the problem to our support staff
As the school admin, you can send a list of effected parents to email@example.com, and our support staff will manually send out an email invitation to the parents affected. You can also send out a mass parent email informing parents to send an email to us, if they have not received an email invitation. We can reset passwords for specific users as well, as long as the email request is from the correct user. Please allow 1-2 days to process your request.
Option 2: Manually reset and resend the Parent Portal password
If you’d like to reset the password yourself, school administrators have the ability to do so. Simply go to the “Students” screen, find and click on the student record, and then go to the “Parents” tab. The screen should look like the following:
If the parent has already been invited, you will see a “Reset password” link below the parents email address. Simply click on this link. A pop-up will appear asking to confirm the password reset. Click on “Confirm” to complete the password reset. Once you do this, another pop-up will appear that displays the parent’s newly generated 4-digit password. Here’s what it might look like:
You can now send the parent an email with the new password. Please come chat with us if you have any questions about this process. For more information about the QuickSchools Parent Portal, you can check out this link below: